Sterling Bank logo, MD Abubakar Suleiman
By Shade Damiro
Sterling Bank’s online transactions have collapsed on account of system breakdown.
Based on this harrowing experience Customers have been lamenting their inability to carry out transactions which were reportedly hanging for the past 48 hours, causing chaos and discomfort for those relying on the bank’s services.
On social media, customers have been venting their frustrations, pleading with the bank to resolve the issue. One customer wrote, “Since Friday! @cenbank pls, come to our rescue. I’m stranded! I’m hungry! I can’t do any transactions on the app. Money sent to me are yet to reflect on the account. I can’t do anything.”
Other customers threatened to close their accounts, saying, “I’m blocking all my accts with you immediately network is restored, seamless banking my foot, adding to Nigerians problems in this hardship.”
Kasim a mechanical engineer based in Magboro, Ogun State told NATIONAL WAVES that one of his customers transferred a huge amount into his Sterling Bank account but he could not access the money.
“I’m very sad at the moment, Sterling Bank wants to ruin my business. I’m supposed to buy some vehicle parts with the money but it did not reflect in my account 24 hours after being transferred. Its so pathetic”
While responding to the outcry, Sterling Bank apologized for the inconvenience, explaining that they are conducting a system upgrade to improve their services and provide a seamless banking experience. While the bank assures customers that this is a necessary step, the prolonged downtime has left many questioning the bank’s preparedness and ability to manage its systems.
As the situation continues, customers remain stranded, unable to access their funds or conduct transactions. The bank’s response has done little to alleviate concerns, leaving many to wonder when the issues will be resolved
